Refund policy

We hope you love your Mayeli pieces. If your purchase isn’t quite right, you can request a return within 14 days of receiving your order.

RETURN CONDITIONS

To be eligible for a return, items must be returned in their original condition with all original tags attached.

Returned items must:

• Be unworn, other than being tried on to check the fit
• Be unwashed and unaltered
• Be free from makeup, fake tan, deodorant marks, perfume, odours, stains, hair or other signs of wear
• Have all original tags attached
  

Please take care when trying on your Mayeli pieces. We reserve the right to refuse a return where an item does not meet our return conditions

HOW TO START A RETURN

To request a return, please contact support@mayeliwoman.com with your order number and the item(s) you would like to return.

Please do not send an item back before receiving return instructions from us.

Once your return request has been accepted, we will provide instructions on where and how to return your parcel.

RETURN POSTAGE

Customers are responsible for the cost of return postage where an item is unsuitable, the wrong size was ordered, does not fit as expected, or is no longer wanted.

If you receive an item that is faulty, damaged or incorrect, please contact us before returning it so that we can provide the appropriate return instructions.

We strongly recommend using a tracked postal service and keeping your proof of postage until your return has been completed. Mayeli cannot be responsible for return parcels lost in transit.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please inspect your order when you receive it.

If your item arrives faulty or damaged, or you receive the incorrect item, please contact support@mayeliwoman.com as soon as possible with your order number and photos or a short video clearly showing the issue, where possible.

We may request additional photographs or information where reasonably necessary to assess the issue.

Please contact us before sending the item back. We will provide the appropriate return instructions and work with you to resolve the issue.

REFUNDS

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow up to 5–10 business days for us to inspect and process your return after it reaches us. Your bank or payment provider may require additional time for the refund to appear in your account.

EXCHANGES

We do not currently offer direct exchanges.

If you would like a different size or colour, please return your original item and place a new order. All items remain subject to availability.

PRE-ORDERS

Our standard return policy applies to eligible pre-order items once they have been received.

Estimated pre-order dispatch timeframes are displayed on the relevant product page before purchase.